Difficult Salon Clients. You will find difficult people everywhere in your daily life. There is just something about them that can unsettle you at the slightest interaction. The negative energy and vibe that these folks carry are easily recognizable; one meeting with the person is enough to indicate that the person is going to give you a tough time.
The same can be said about customers in salon services. In school, we are taught how to offer the best of our services to our customers. One thing that doesn’t come naturally is patience.
Trust us when we say it when dealing with a demanding customer, you will need extraordinary patience.
You will find people from all walks of life using salon services. People with a different temperament, background, and profession in want of the same service. Your priority should be to offer the same service to everyone regardless of their history. Now, some altercation and misunderstanding can arise from an error by your employee or staff. In this case, you need to stand firm by the employee yet issue an apology and ensure that the customer revisits you.
With the many salon services available, there are chances of you losing customers by improper management of altercations.
The first and foremost step should be to clear the tension in the environment. Needlessly reacting in the same manner that your client does in an altercation does not reflect well upon you and your business.
Wearing a smile helps in such cases, the smile is an indication of the confidence you have and is the signal that everything is under control.
Regardless of whoever is at fault, it is imperative to apologize to the customer in case of any inconvenience. Merely saying sorry to the grumpy employee is enough to take the wind out of their sales.
In case the error is committed by one of your employees, it is essential to initially bring things under your control and then to reward the customer for the inconvenience.
Many salon services offer new products to their customers and call them regularly to ensure that the customers don’t move to their competitor’s product.
Sometimes it can be challenging to take action against the culprit even when they are responsible for the blunders. However, if you want to step out from the league of ordinary managers and want to ensure that your customers realize that you are as good as a person as a skilled hairdresser, then you need to take action.
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